Serviceassistenz / Empfangsmitarbeiter Autohaus (m/w/d)
Core
First point of contact for customers at a Mercedes-Benz and Kia dealership, coordinating service appointments and supporting the service team.
Role type
Frontline service receptionist
Builds
Customer service experience and appointment coordination for a regional automotive dealership
Domain
Automotive retail and service
Deliverable
product features
Required skills
Customer reception, appointment coordination, data entry, MS Office, organization, reliability
Preferred skills
Prior experience in customer service or automotive industry, teamwork
Technologies
MS Office
Responsibilities
Greet customers in person and handle phone inquiries, schedule and coordinate service appointments, support service advisors with workshop order preparation and follow-up, maintain customer and vehicle data in systems, arrange alternative mobility solutions, route inquiries to appropriate contacts, assist with general administrative tasks, maintain a friendly reception area
Seniority
Entry-level, hands-on IC