Customer Service Specialist (m/w/d)
Core
Technical customer service specialist providing phone and written support for technical product and application inquiries.
Role type
Customer Service Specialist (Technical)
Builds
Customer support, order processing, and quote generation for technical products
Domain
B2B technical services / ERP systems
Deliverable
client delivery
Required skills
Technical understanding, Communication, Customer service, Order management, MS Office, ERP/WMS systems
Preferred skills
Sales experience, English language skills
Responsibilities
Handle customer inquiries and complaints via phone and email, Create and track quotes, Process customer orders, Collaborate with outside sales and internal departments, Support technical questions and custom solutions, Maintain data in company systems