Customer Service (m/w/d)
Core
Handling customer inquiries, complaints, and orders via phone and email while managing customer data and order tracking.
Role type
Customer Service Representative
Builds
Customer support and order management processes
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Customer communication, complaint handling, data entry, product knowledge, order tracking, process optimization
Preferred skills
MS Office, SAP, English language skills
Responsibilities
Answering customer calls and emails, processing returns and complaints, maintaining customer records, creating and tracking orders, monitoring delivery schedules, supporting internal process improvements, attending team meetings, documenting interactions