Technical Support Specialist (m/w/d)
Core
Handling technical support inquiries via phone and ticketing systems for DSL, fiber, WLAN, and VoIP issues.
Role type
Technical Support Specialist (1st and 2nd Level)
Builds
Resolves customer network and connectivity issues
Domain
Telecommunications
Deliverable
client delivery (via careerplan.io/jobs/12633-bd6438c5_JB5243754-S-technical-support-specialist-mwd-at-dis-ag-office-management)
Required skills
Network analysis, DSL/WLAN/VoIP knowledge, ticketing systems, CRM applications, structured problem-solving
Preferred skills
German (fluent), English (fluent), service orientation
Technologies
DSL, Fiber, WLAN, VoIP, Ticketing systems, CRM
Responsibilities
Analyze and resolve technical faults in DSL, fiber, WLAN, VoIP, and home networks; Document and prioritize technical inquiries; Collaborate with internal departments to improve support processes