Teamleiter (m/w/d) im Call Center
Hybrid
Core
Leading a call center team to ensure smooth daily operations, process optimization, and goal achievement in the healthcare industry.
Role type
Team Leader (Call Center)
Builds
Call center operations and team performance
Domain
Healthcare / Customer Service
Required skills
Team leadership, process management, KPI monitoring, strategic decision support, communication, problem-solving
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead and coach a team, ensure operational efficiency, monitor performance metrics, act as liaison between management and staff, support strategic and operational decisions
Seniority
Mid-level, hands-on IC