Senior Spezialist Kundenservice und Schadenmanagement (m/w/d)
Core
Handling customer inquiries, complaints, and claims while ensuring service quality standards for a specialized financial services provider.
Role type
Senior Customer Service and Claims Specialist
Builds
Customer service processes and claims management workflows
Domain
Insurance and Financial Services
Deliverable
dashboards & analysis
Required skills
Claims processing, customer service, process optimization, stakeholder coordination, mentoring, MS Office, CRM systems
Preferred skills
Analytical thinking, structured problem-solving
Responsibilities
Independently process and coordinate customer inquiries and complaints; Ensure compliance with defined service-level agreements and quality standards; Act as the central contact for partners regarding customer issues; Continuously analyze and optimize customer service and claims processes; Support onboarding of new employees and take on a mentoring role; Participate in cross-functional projects to develop service processes