Teamleiter Kundenservicecenter (m/w/d)
Core
Leading and developing a customer service center team for a regional financial services provider, focusing on advisory quality, efficiency, and sales development.
Role type
Senior team lead (customer service center)
Builds
Customer service operations and digital sales channels for a financial services firm
Domain
Financial services / Banking
Required skills
Team leadership, coaching, performance management, process optimization, digital channel development, change management
Preferred skills
Experience in private banking, customer service centers, or media sales; knowledge of digital customer processes; familiarity with OSPlus
Technologies
OSPlus
Responsibilities
Lead and coach the customer service team; steer the team using KPIs and quality metrics; develop digital and media sales channels; analyze best practices and drive optimization measures; support new processes and digitalization projects
Seniority
Senior, hands-on IC