Teamleiter Customer Service / Customer Operations (m/w/d)
Hybrid
Core
Leading a team of 10–12 employees to manage end-customer service operations, including phone and written support, escalations, and process optimization.
Role type
Customer Service Team Lead / Operations Manager
Builds
Customer service operations and service quality processes
Domain
Customer Service / Operations
Required skills
Team leadership, coaching, operational management, KPI analysis, process optimization, escalation management
Preferred skills
Experience in insurance, automotive, financial services, mobility, or telecommunications
Technologies
None stated
Responsibilities
Lead and coach a team of 10–12 employees, manage daily operational tasks for customer support, analyze service KPIs and derive improvement measures, optimize processes and workflows, collaborate with internal and external stakeholders
Seniority
Mid-level manager