Mitarbeiter Customer Service (m/w/d)
Hybrid
Core
Handling customer inquiries via phone and email, managing orders and complaints, and maintaining customer data for a client company.
Role type
Customer Service Representative
Builds
Customer support and order management services
Domain
General Business / Customer Service
Deliverable
client delivery
Required skills
Customer service, Communication (verbal and written), Order management, Complaint handling, MS Office, Data management
Preferred skills
Sales internal service experience, Process optimization
Responsibilities
Answering customer calls and emails, Processing customer requests, Managing orders and order processing, Handling complaints and claims, Updating customer master data, Tracking appointments, Optimizing service processes