Specialist Kunden- & Händlerbetreuung (m/w/d) mit Englisch
Core
Handling customer and dealer inquiries, complaints, and administrative tasks to ensure reliable, service-oriented resolution and transparent communication.
Role type
Specialist Customer & Dealer Support
Builds
Customer service processes and administrative documentation for a named client in the Wiesbaden area.
Domain
Automotive industry customer service
Deliverable
client delivery
Required skills
Customer relationship management, complaint handling, administrative data management, contract document processing, CRM system usage, MS Office proficiency
Preferred skills
Automotive industry experience, Salesforce experience
Responsibilities
Independently process and resolve customer and dealer inquiries, coordinate with technical departments, manage complaints and business transactions to final resolution, update customers on processing status, handle administrative tasks including contract documents and data entry, proactively inform customers to streamline recurring service requests (via careerplan.io/jobs/12633-3443b667_JB5267958-S-specialist-kunden-handlerbetreuung-mwd-mit-englisch-at-dis-ag-office-management)