Mitarbeiter Forderungsmanagement (m/w/d)
Hybrid
Core
Managing customer financial situations and negotiating repayment agreements with empathy.
Role type
Collections specialist (debt recovery)
Builds
Individual repayment solutions for clients
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Empathy, negotiation skills, structured work, judgment, independent work
Preferred skills
Experience in collections, debt recovery, credit management, legal assistant training, insurance and finance training
Technologies
MS Office
Responsibilities
Telephone customer support, clarifying individual financial situations, developing repayment agreements, communicating with lawyers and counseling centers, documenting processes