Mitarbeiter Vertriebsinnendienst (m/w/d)
Core
Central interface between customers, internal departments, and sales, ensuring smooth process integration and handling customer orders from entry to delivery.
Role type
Sales Operations Specialist (Order Management)
Builds
Customer orders, sales offers, and delivery schedules
Domain
Manufacturing / Logistics / Sales Operations
Required skills
Order management, customer service, offer creation, data entry, stakeholder coordination, complaint handling, reporting, MS Office, ERP/CRM systems
Preferred skills
English language skills
Responsibilities
Handle and consult existing customers on products, services, and orders; Create, process, and track sales offers; Manage customer orders from entry to delivery; Coordinate delivery dates and availability with internal departments; Maintain customer, item, and order data in systems; Process complaints and resolve customer issues; Support outside sales team and collaborate with adjacent departments; Create sales-relevant evaluations, statistics, and overviews; Actively support the maintenance and development of existing customer relationships