Support Engineer (m/w/d)
Core
Support specialist for TAKTIQ & SEQUIQ software products used by large enterprises to optimize production planning and control in synchronized series manufacturing.
Role type
Support Engineer (Customer Support)
Builds
Customer support operations and product improvement feedback loops for manufacturing software
Domain
Industrial software / Manufacturing / Production planning
Deliverable
client delivery
Required skills
IT affinity, technical understanding, customer contact, service orientation, structured problem-solving, German (fluent), English (fluent)
Preferred skills
AI and automation knowledge, experience with Microsoft Dynamics
Responsibilities
Serve as first point of contact for customer questions and issues, manage and coordinate support requests in Microsoft Dynamics, connect customers with appropriate experts, communicate results to customers, contribute support insights to process and product improvement, organize on-call support