Mitarbeiter im Kundendienst / Vertriebsinnendienst / Customer Service (m/w/d)
On-site
Core
First point of contact for customers, ensuring smooth communication and handling order processing from quote to fulfillment.
Role type
Customer Service / Sales Operations Specialist
Builds
Order processing, customer data management, and support for field sales activities
Domain
Industrial textiles and plastic processing
Required skills
Order processing, ERP/CRM system management, customer data analysis, complaint handling, market trend analysis, sales documentation preparation
Preferred skills
Technical understanding of industrial products, MS Office proficiency
Technologies
ERP systems, CRM systems, MS Office
Responsibilities
Handle customer inquiries and complaints, process quotes and orders, maintain master data in ERP/CRM, analyze market and customer data, support field sales team with documentation
Seniority
Entry-level to Mid-level