Customer Service Representative (m/w/d)
Core
Create and calculate freight quotations and daily freight rates, manage price agreements, and handle customer contracts and complaints.
Role type
Customer Service Representative (Freight & Logistics)
Builds
Freight quotations, price agreements, and customer contract documentation for logistics operations
Domain
Logistics and Freight Forwarding
Required skills
Freight rate calculation, contract management, customer complaint handling, MS Office proficiency, German (fluent), English (good)
Preferred skills
Experience in customer service, logistics, or freight forwarding
Responsibilities
Create and calculate freight quotations, manage price agreements in operational systems, analyze and report on deviations, support customer meetings with data analysis
Seniority
Entry-level to Mid-level, hands-on IC