Teamlead Customer Service (m/w/d)
Core
Coordinate operational and commercial processes for a customer service team handling air, road, and sea freight orders.
Role type
Team Lead, Customer Service (Logistics)
Builds
Reliable end-to-end supply chain solutions for global trade
Domain
Logistics, Freight Forwarding, Supply Chain
Required skills
Team leadership, Process coordination, Air/Road/Sea freight operations, KPI analysis, Stakeholder management, SAP (preferred), MS Office
Preferred skills
Customs clearance knowledge, Logistics industry experience
Technologies
SAP, MS Office
Responsibilities
Lead and train customer service staff, Coordinate order processing and prioritization, Ensure adherence to process and quality standards, Manage task and customer distribution, Handle customer inquiries and claims, Analyze KPIs and participate in business reviews
Seniority
Mid-level, Team Lead