Sachbearbeiter:in Kundencenter
On-site
Core
Handling customer inquiries via phone and in person, managing lost-and-found items, providing schedule/tariff information, and supporting subscription customers for DB Regio Bus.
Role type
Customer service agent (transportation)
Builds
Customer service interactions and lost-and-found management for DB Regio Bus
Domain
Public transportation
Deliverable
client delivery
Required skills
Customer consultation, sales, complaint management, MS Office, database systems, telephone communication
Preferred skills
Practical sales experience, structured independent work, quick learning ability
Responsibilities
Process customer requests by phone and in person, manage lost-and-found items, provide tariff and schedule information, support subscription customers, assist partners and drivers
Seniority
Entry-level to experienced