Mitarbeiter:in Customer Service
On-site
Core
Handling customer inquiries, processing transport orders (including hazardous materials), and resolving logistical irregularities for containerized sea hinterland transport.
Role type
Customer Service Representative (Logistics)
Builds
Transport orders and customer service solutions for TFG Transfracht's rail-road network.
Domain
Logistics / Freight Transport
Deliverable
client delivery
Required skills
Order processing, customer communication, problem-solving, IT proficiency, shift work adaptability
Preferred skills
Experience in transport industry, knowledge of hazardous materials handling
Technologies
Digital tools for transport management
Responsibilities
Answering customer calls, processing transport orders, managing complaints, resolving loading/transport irregularities, communicating service deviations
Seniority
Entry-level to Mid-level