(Senior) Business Process Consultant & Solution Architect Microsoft 365 (m/w/d) - Service
Core
Design scalable Microsoft Dynamics 365 solutions for Customer Service, Field Service, and Contact Center, integrating AI features like Copilot and Azure OpenAI.
Role type
Senior Solution Architect
Builds
Scalable Microsoft Dynamics 365 solutions for Customer Service, Field Service, and Contact Center
Domain
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)
Deliverable
production ML models
Required skills
Microsoft Dynamics 365, AI integration (Copilot, Azure OpenAI), solution architecture, customer requirement analysis, pre-sales support
Technologies
Microsoft Dynamics 365, Copilot, Azure OpenAI
Responsibilities
Design scalable Microsoft Dynamics 365 solutions, integrate AI features, support customers from requirements workshop to Go-Live, engage in pre-sales activities
Seniority
Senior, hands-on IC