Agentic AI Forward Deployment Engineering
Core
Lead end-to-end delivery of production-grade Agentic AI solutions for enterprise customers, transforming business requirements into scalable AI-powered workflows.
Role type
Senior IC Agentic AI Forward Deployment Engineering Lead
Builds
Production Agentic AI workflows, integrations, and deployment playbooks for enterprise CX platforms
Domain
Enterprise Customer Experience (CX), Agentic AI, LLM-based automation
Deliverable
production ML models | product features
Required skills
Solution Architecture, Enterprise Delivery Management, Cross-functional Team Leadership, API Integration Strategy, System Architecture Design, Project Execution, Stakeholder Advisory, Workflow Orchestration, Quality Assurance Planning
Preferred skills
Conversational AI, Agentic AI, LLM-based systems, RPA, CRM/Ticketing Platform expertise, Enterprise CX domain knowledge, AI evaluation frameworks
Technologies
CRMs, ticketing platforms, customer data platforms, APIs, third-party applications, LLMs, workflow orchestration tools
Responsibilities
Lead customer discovery workshops to define business processes and automation opportunities; Design end-to-end AI agent workflows including intents, reasoning flows, and governance controls; Own the complete deployment lifecycle from kickoff to production launch; Coordinate cross-functional teams (Product, Engineering, QA, Customer Success) for delivery; Define integration strategies for enterprise systems and validate technical feasibility; Establish quality standards, test plans, and production readiness assessments; Advise executive stakeholders on automation strategy, ROI, and operating models.
Seniority
Senior, hands-on IC with delivery leadership
