Fachinformatiker (m/w/d) Kundensupport
Core
Providing professional remote technical support and consulting for existing customers on Remote Access, IoT, and Security topics via ticket, email, or phone.
Role type
Senior IT Support Specialist (Customer Support)
Builds
IT support services and technical consulting for national and international clients
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
Routing and Networking, IT Support and Administration, Remote Support, Customer Consultation, Analytical Thinking, English (written and spoken)
Responsibilities
Handling incoming customer inquiries via ticket, mail, or phone; Resolving and consulting on technically complex projects for existing customers; Providing national and international technical remote support; Participating in national and international IT projects