Für Quereinsteiger: IT Support Agent (m/w/d)
On-site
Core
Providing telephone support to customers regarding digital health insurance offers, including app/website usage guidance and registration assistance.
Role type
IT Support Agent (Customer Service)
Builds
Customer support for digital health insurance platforms
Domain
Health Insurance / Customer Service
Deliverable
client delivery
Required skills
telephone communication, MS Office, registration handling, customer inquiry processing
Preferred skills
prior experience in telephone customer contact, technical support
Technologies
MS Office, health insurance apps/websites
Responsibilities
Answering customer calls about digital health insurance products, Guiding users on app and website navigation, Assisting with account registration and access issues, Sending registration codes, Handling general customer inquiries