Mitarbeiter IT-Helpdesk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Providing technical support for users via phone, remote software, and ticketing systems to resolve issues on desktops, laptops, mobile devices, and applications like Office 365.
Role type
IT Helpdesk Technician
Builds
IT infrastructure stability and user productivity
Domain
IT Support / Enterprise IT
Deliverable
client delivery
Required skills
Ticketing systems (ServiceNow), Microsoft Active Directory, Exchange, DFS, DHCP, Print Servers, iOS, Windows 10/11, Office 365, SAP
Preferred skills
System Integration, Application Development training
Responsibilities
Categorizing, analyzing, and resolving incoming technical support requests; Managing user accounts and permissions in Active Directory, Exchange, and SAP; Escalating complex issues to specialized teams; Documenting solutions in a knowledge base.
Seniority
Mid-level, hands-on IC