IT-Support-Mitarbeiter (m/w/d) First- und Second-Level
Core
Providing first and second-level IT support to teaching staff and administrative employees, including workstation setup, hardware/software installation, and troubleshooting.
Role type
IT Support Specialist (First & Second Level)
Builds
Workstations, hardware/software installations, and IT service delivery for educational staff.
Domain
Education / IT Infrastructure
Deliverable
client delivery
Required skills
Active Directory, Microsoft Office 365, hardware testing, inventory management, ticketing systems, telephone support
Preferred skills
IT support experience
Technologies
Active Directory, Microsoft Office 365
Responsibilities
Supporting teaching and administrative staff with IT issues, setting up workstations, installing hardware and software, conducting inventories and hardware tests, managing Microsoft Office 365 and Active Directory, handling incident intake and troubleshooting via phone and ticketing system
Seniority
Entry to Mid-level