IT-Support-Specialist (m/w/d)
Core
Provide first-level IT support and ensure operational stability for Windows workstations and Microsoft 365 environments.
Role type
IT Support Specialist (First-Level Support)
Builds
IT service for a client in Mannheim
Domain
IT Infrastructure / Client Systems
Deliverable
client delivery
Required skills
Windows 10 administration, Microsoft 365 Suite, hardware and software deployment, ticket system management, user account management, technical understanding of IT infrastructure
Preferred skills
IT training or equivalent experience, strong German language skills (spoken and written)
Responsibilities
Handle service requests and incidents via ticket systems, phone, or in person; set up user accounts; equip employees with hardware and software; implement new hardware using a deployment system; ensure high hotline availability and improve first-contact resolution rate.