2nd Level Support Engineer (m/w/d) Bankenwesen
Core
Resolve complex customer support cases for a Financial Services and Electronic Trading client after 1st Level handling, performing troubleshooting on customer and production systems.
Role type
2nd Level Support Engineer
Builds
Cloud and hosting environments, system and infrastructure components
Domain
Financial Services / Electronic Trading / IT Operations
Deliverable
client delivery
Required skills
Linux systems, Windows/Windows Server, Network technologies (TCP/IP, DNS, DHCP, Firewalls, VPN), Git, Ansible, SQL databases, Bash scripting, Python
Preferred skills
FIX protocol, Banking background
Technologies
RedHat, MySQL, MariaDB
Responsibilities
Analyze, reproduce, and provide sustainable solutions for complex customer inquiries; Perform error analysis and troubleshooting on customer and production systems; Support operation of Cloud and hosting environments; Monitor, optimize, and evolve existing system and infrastructure components; Coordinate between customers, development, QA, and IT operations; Install and maintain software releases, updates, and patches; Conduct user and product training.
Seniority
Mid-level, hands-on IC