Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) in Wiesbaden - hybrides Arbeiten (Remote & Präsenz
Hybrid
Core
Provide technical support and resolve IT issues for users in a textile management environment.
Role type
Helpdesk technician
Builds
IT support services for end-users
Domain
IT Support / Textile Management
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Active Directory, Exchange, Windows 10/11, Office 365, iOS, SAP
Preferred skills
ServiceNow, DFS, DHCP, Print servers
Responsibilities
Classify, analyze, and resolve incoming technical support requests; assist users via phone, remote software, or ticketing systems; troubleshoot and fix issues on clients (desktop, laptop, tablet, mobile) and applications; administer user accounts and permissions in systems like Active Directory, Exchange, SAP; document solutions in the knowledge base; collaborate with external service providers.