Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
IT Helpdesk specialist providing technical support, troubleshooting, and user management for a global textile company's employees.
Role type
IT Helpdesk Technician (System Integration)
Builds
IT support services and knowledge base for end-users
Domain
IT Support / System Administration
Deliverable
client delivery
Required skills
Active Directory, Microsoft Exchange, SAP, ServiceNow, iOS, Windows 10/11, Office 365, DHCP, Print Servers
Preferred skills
System Integration training, Application Development training
Technologies
Open Touch Conversation, Microsoft Active Directory, Microsoft Exchange, SAP, ServiceNow, iOS, Windows 10, Windows 11, Office 365
Responsibilities
Classify, analyze, and process incoming IT requests; Support users via phone, remote, and ticketing system; Resolve issues on desktops, laptops, tablets, and mobile devices; Manage user accounts and permissions in Active Directory, Exchange, and SAP; Prepare complex requests and escalate to specialized teams; Cooperate with external service providers; Document knowledge in databases.
Seniority
Entry to Mid-level