1st Level Support, Customer Service (m/w/d)
Core
Handling customer inquiries via phone and written channels, performing independent research in databases to resolve issues, and managing administrative tasks for application updates.
Role type
1st Level Support Specialist (Customer Service)
Builds
Customer support solutions and updated application records
Domain
IT Service / Laboratory Processes
Required skills
Customer service, analytical thinking, database research, CRM system usage, phone communication, written communication, administrative task management