Service Communication Specialist (m/w/d)
Core
First point of contact for customer inquiries, handling calls and emails to provide solutions and information about products and services.
Role type
Customer service specialist
Builds
Customer support interactions and service delivery
Domain
Staffing and recruitment services
Deliverable
client delivery
Required skills
Communication, empathy, service orientation, MS Office, CRM systems
Preferred skills
Commercial training, call center experience, German (fluent)
Responsibilities
Answer incoming calls, process email inquiries, document conversations, update customer data in the system, collaborate with other departments
Seniority
Entry-level to Junior