IT Service Desk Agent (m/w/d)
Core
IT Service Desk Agent handling technical problem resolution, service request coordination, and knowledge base maintenance for a modern company in Frankfurt.
Role type
IT Service Desk Agent
Builds
IT support services and knowledge base for internal users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Active Directory administration, backend systems knowledge, ticket tracking, Microsoft Office 365, Microsoft Exchange
Preferred skills
None stated
Technologies
Active Directory, Microsoft Office 365, Microsoft Exchange
Responsibilities
Capture, analyze, and resolve technical IT issues; Coordinate IT service requests; Maintain knowledge base for IT support; Administer user accounts in Active Directory; Track open tickets
Seniority
Entry-level / Junior