Senior IT Support & Teamlead (m/w/d)
Core
Ensuring operational IT operations, supporting internal users, and actively shaping IT structure development for a company with ~200 users.
Role type
Senior IT Support & Team Lead
Builds
IT support services, user environments, and IT infrastructure
Domain
Enterprise IT / Managed Services
Required skills
IT support coordination, team leadership, Microsoft environment administration, Windows systems, Microsoft 365, networking, mobile device management, ticketing systems, user rights management, IT service processes
Preferred skills
First-hand technical leadership experience
Technologies
Windows, Microsoft 365, Ticketing Systems
Responsibilities
Coordinate and ensure smooth IT support for ~200 users, provide technical leadership and coordination for a 3-person IT team, manage and administer Microsoft environments, desktop systems, and mobile devices, handle support requests and technical incidents, manage user rights, software, and IT equipment, coordinate and develop internal IT staff, collaborate with cross-functional IT teams, implement IT projects and standards
Seniority
Senior, hands-on IC with leadership