IT-Experte 3rd Level Support (m/w/d)
Core
3rd Level IT support specialist responsible for analyzing and resolving complex system and software errors, coordinating between support levels, and developing system architecture.
Role type
Senior IC IT support engineer (3rd Level)
Builds
IT infrastructure and system architecture
Domain
IT Services / Technical Support
Required skills
Complex system and software troubleshooting, End-user device and printer management, System architecture development, Cross-level support coordination, Technical documentation creation, MS Office proficiency
Responsibilities
Analyze and resolve high-complexity system and software errors, Coordinate communication between different support levels, Create user guides and support materials, Engage directly with clients to solve critical technical problems, Develop long-term system architecture and infrastructure