Mitarbeiter Telefonischer Kundenservice (m/w/d)
Hybrid
Core
Handling inbound customer service inquiries for a credit institution, including service and credit card requests, order processing, and digital service transitions.
Role type
Customer service representative (inbound)
Builds
Customer support interactions for a credit institution
Domain
Financial services (banking)
Deliverable
client delivery
Required skills
Customer service experience, communication skills, digital application proficiency
Responsibilities
Consulting on service and credit card inquiries, processing customer orders via phone, assisting with digital service transitions, identifying consultation needs and escalating to relevant departments, supporting the onboarding of new team members