Telefonischer Kundenberater (m/w/d) Service Banking
Core
First point of contact for all account management and payment transaction inquiries, providing direct support and individual advice via phone, email, chat, or video call to ensure a seamless customer experience.
Role type
Customer service representative (Service Banking)
Builds
Customer service interactions and account solutions for apoBank customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, email/chat support, video call handling, account management, payment transaction handling, product knowledge, appointment coordination, active listening, patience, empathy
Preferred skills
Motivation, customer contact enthusiasm, learning agility, clear communication of complex information
Technologies
Telephony systems, Email, Chat platforms, Video conferencing tools
Responsibilities
Answer customer inquiries regarding account management and payment transactions, inform customers about apoBank products, coordinate appointments with in-branch advisors, provide support via phone, email, chat, and video calls
Seniority
Entry-level / Junior