Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
IT support specialist responsible for troubleshooting, maintenance, and optimization of IT systems and infrastructure for a client company.
Role type
Helpdesk IT Specialist
Builds
IT support services and system stability
Domain
IT Services / Enterprise Infrastructure
Required skills
IT support, ticketing systems, Microsoft Active Directory, Microsoft Exchange, Windows 10/11, iOS, Office 365, SAP, network servers (DFS, DHCP, Print)
Preferred skills
ServiceNow, complex troubleshooting, documentation
Technologies
Microsoft Active Directory, Exchange, SAP, ServiceNow, Windows 10/11, iOS, Office 365, DFS, DHCP
Responsibilities
Provide technical support via phone, remote software, and ticketing systems; Identify and resolve hardware and software issues; Manage user accounts and permissions; Create and maintain knowledge base documentation; Coordinate with external service providers.
Seniority
Mid-level, experienced IC