1st & 2nd Level Support (m/w/d)
Core
Central point of contact for IT issues, ensuring smooth operation of systems for customers via phone, email, or remote assistance.
Role type
1st & 2nd Level IT Support Specialist
Builds
Stable IT operations and user enablement for a client
Domain
IT Support / Helpdesk
Required skills
Microsoft environments (Windows, M365, Teams, Azure AD), hardware and software installation and configuration, troubleshooting and root cause analysis, user training, documentation of technical processes
Preferred skills
Experience in IT support or helpdesk environments, structured and proactive work style
Technologies
Windows, Microsoft 365, Microsoft Teams, Azure Active Directory
Responsibilities
Support customers with technical inquiries via phone, email, or remote assistance; install and configure hardware and software; analyze and resolve system faults; document technical processes and solutions; conduct user training sessions
Seniority
Entry to Mid-level, hands-on IC