Sachbearbeiter (m/w/d) Kundensupport und Marketing mit Excel
Core
Central customer communication across multiple channels, handling returns and complaints, planning and executing customer marketing actions, and managing customer/order data.
Role type
Customer Support and Marketing Specialist
Builds
Customer communication channels, marketing campaigns, customer portals
Domain
Retail/Service industry + Customer Support/Marketing
Deliverable
dashboards & analysis
Required skills
Customer communication, returns and complaint handling, customer action planning, target audience selection, data administration, process monitoring, CRM/ticket system usage, MS Office (Excel)
Preferred skills
Digital customer portal support, project support, cross-functional analysis
Responsibilities
Manage customer communication via various channels, process returns and complaints, plan and execute customer marketing actions, maintain customer and order data systems, support users with digital portal access and functionality, perform administrative and coordination tasks
Seniority
Mid-level, hands-on IC