Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
IT support specialist providing technical assistance, troubleshooting, and infrastructure management for a textile management partner.
Role type
Helpdesk technician (IT Support)
Builds
IT infrastructure stability and user productivity
Domain
IT Services / Textile Management
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Active Directory, Exchange, Windows 10/11, iOS, Office 365, SAP
Preferred skills
ServiceNow, DFS, DHCP, Print Servers
Responsibilities
Classify, analyze, and resolve incoming technical support requests; assist users via phone, remote software, or ticketing system; troubleshoot and fix issues on clients (Desktop, Laptop, Tablet, mobile) and applications; manage user accounts and permissions in systems like Active Directory, Exchange, SAP; document solutions in the knowledge base; collaborate with external service providers.