Mitarbeiter (m/w/d) in der internationalen Auftragsabwicklung
Core
Handling international order processing, claims, and customer support for a client in the Rheingau region.
Role type
Senior Customer Operations Specialist (International Order Processing)
Builds
Order fulfillment, credit notes, and customer service workflows
Domain
Logistics / Trade / Customer Service
Required skills
Order processing, claims management, contract verification, data analysis, customer portal navigation, ERP system usage, MS Office (Excel), German (fluent), English (fluent)
Preferred skills
Salesforce, Sage ERP, customs knowledge, customer portal experience
Responsibilities
Process and track customer claims, create and process credit notes, verify contracts and terms, manage data and reports in Salesforce, support key accounts via portals, communicate with customers and internal teams, collaborate with sales and service departments, handle customs-related tasks as needed
