IT Support Mitarbeiter (m/w/d)
Core
IT support specialist providing 1st and 2nd level support for hardware and software issues, device configuration, and user account management.
Role type
IT Support Technician (1st/2nd Level)
Builds
End-user computing environment (devices, OS, standard software)
Domain
IT Services / Enterprise Support
Required skills
Hardware troubleshooting, Software troubleshooting, User account management, Active Directory administration, Microsoft 365 administration, Windows OS configuration, Documentation management, Project support (rollouts/migrations)
Preferred skills
Windows expertise, Microsoft 365 proficiency, Active Directory knowledge
Technologies
Windows, Microsoft 365, Active Directory
Responsibilities
Analyze and resolve hardware and software issues, Install and configure end-user devices and operating systems, Manage user accounts and permissions, Support IT rollouts and migrations, Maintain documentation and knowledge bases
Seniority
Entry-level to Mid-level