Kundenbetreuer (m/w/d) im Versicherungssektor - hybrides Arbeiten (Remote & Präsenz)
Core
Providing competent telephone and written customer support, including site visits and complex claims negotiations, for liability, property, and technical insurance portfolios.
Role type
Customer service specialist (insurance)
Builds
Optimized insurance portfolios and customer contracts
Domain
Insurance (liability, property, technical)
Deliverable
client delivery
Required skills
Liability insurance knowledge, Property insurance knowledge, Technical insurance knowledge, Claims negotiation, Portfolio optimization, Contract management, Correspondence with service providers, Market knowledge in industrial insurance
Preferred skills
Commercial or insurance-specific training, German (fluent), English (fluent)
Responsibilities
Telephone and written customer support, Site visits for business inspections, Complex claims negotiations, Optimizing insurance portfolios, Managing customer contracts, Corresponding with service providers and experts for damage assessment and defense
Seniority
Entry-level to Mid-level