Mitarbeiter Kundenservice Inbound (m/w/d)
Core
Handling inbound customer inquiries via phone and email for an insurance company, including contract changes and claims processing.
Role type
Customer Service Representative (Inbound)
Builds
Customer support interactions and data updates for insurance products
Domain
Insurance
Deliverable
client delivery
Required skills
Customer service, contract administration, claims processing, data entry, MS Office, CRM systems
Preferred skills
Experience in telephone customer service
Technologies
MS Office, CRM systems
Responsibilities
Answering customer calls and emails, processing contract modifications, handling damage/claims reports, consulting on existing products, maintaining customer data in the system, forwarding special requests to specialist departments