Customer Service Agent (m/w/d)
Core
Handling customer inquiries via phone, email, and chat; providing product support and resolving issues.
Role type
Customer Service Agent
Builds
Customer support interactions for a client's product portfolio
Domain
Customer Service / General Business
Deliverable
client delivery
Required skills
CRM system proficiency, MS Office, problem-solving, cross-departmental collaboration
Preferred skills
Prior customer service experience, CRM software experience
Technologies
CRM systems, MS Office
Responsibilities
Answering customer inquiries via phone, email, and chat; Resolving customer problems; Documenting and maintaining customer records in the CRM system; Collaborating with other departments to support customers
Seniority
Entry-level to Junior