IT Supporter (m/w/d) mit attraktiven Benefits
Core
Providing 2nd Level IT support, managing VoIP infrastructure, and handling hardware rollouts for end users.
Role type
Mid-level IT Support Specialist (2nd Level)
Builds
IT support services and VoIP infrastructure
Domain
IT Services / Telecommunications
Required skills
Cisco VoIP technology, Windows 7/10, MS Office, ticketing systems, hardware rollout, incident management, documentation
Preferred skills
IT migration experience, client hardware expertise, willingness to certify
Technologies
Cisco, Windows 7, Windows 10, MS Office, Adobe, Internet Explorer, Firefox
Responsibilities
Answer and process incident reports via phone and email, manage and operate VoIP infrastructure, perform 2nd Level support in incident management, track incidents for quick resolution, document workarounds and known errors, execute hardware rollouts including inventory and user training, support IT user services during staff shortages, utilize ticketing systems
Seniority
Mid-level, hands-on IC