Mitarbeiter Kundenservice / Kundenberater (gn)
Hybrid
Core
Professional customer care via phone and email, focusing on resolving customer inquiries and finding solutions rather than sales.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved service cases
Domain
Dialog marketing and customer communication
Deliverable
client delivery
Required skills
Customer service experience, German (fluent), PC applications, MS Office, structured work
Preferred skills
Commercial training, customer advisory experience, English, CRM or ticketing systems
Responsibilities
Handling customer inquiries via phone and email, consulting on products and services, resolving service issues independently, documenting interactions in the system, coordinating with specialist departments, following up on open cases, ensuring positive customer experience
