Teamleiter im Informationsmanagement (m/w/d)
Core
Leading the Information Management team at e.dialog Netz GmbH to ensure timely payments for renewable energy producers and smooth customer service operations.
Role type
Team Lead, Information Management
Builds
Customer service processes for energy providers and consumers
Domain
Energy sector / Information Management
Required skills
Project management, quantitative and qualitative order planning, quality management, KPI reporting, team performance management, process optimization, personnel development, business economics knowledge, conflict management, leading hybrid teams, English proficiency
Preferred skills
Accounting knowledge, HR knowledge, presentation skills
Responsibilities
Oversee and support project performance, coordinate with clients, plan and monitor orders, ensure quality targets, create KPI reports, review team performance, implement process improvements, conduct personnel development, lead hybrid teams
Seniority
Mid-level, hands-on IC