Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) in Wiesbaden - hybrides Arbeiten (Remote & Präsenz
Core
IT Helpdesk specialist providing technical support and troubleshooting for end-users and managing IT infrastructure.
Role type
IT Helpdesk Technician
Builds
IT support services and infrastructure stability
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Active Directory, Microsoft Exchange, Windows 10/11, iOS, SAP, Office 365, network infrastructure (DFS, DHCP, Print Servers)
Preferred skills
ServiceNow, SAP
Technologies
ServiceNow, Microsoft Active Directory, Microsoft Exchange, Windows 10/11, iOS, SAP, Office 365, DFS, DHCP
Responsibilities
Classify, analyze, and resolve incoming technical support requests via phone, remote software, or ticketing system; Troubleshoot and fix issues on clients (Desktop, Laptop, Tablet, mobile) and applications (Office 365, etc.); Administer user accounts and permissions in systems like Active Directory, Exchange, and SAP; Document solutions in the knowledge base; Coordinate with external service providers.