Mitarbeiter Auftragsabwicklung (m/w/d)
Core
Order processing and customer service role acting as the central interface between customers, sales, and internal departments for an industrial client.
Role type
Order processing specialist (sales operations)
Builds
Customer orders and commercial offers for industrial products
Domain
Industrial manufacturing (sanitary, heating, climate)
Required skills
Order processing, offer creation and calculation, ERP system management, customer relationship management, cross-functional coordination, MS Office proficiency
Preferred skills
Knowledge of sanitary, heating, or climate systems, additional foreign languages
Technologies
ERP systems, MS Office
Responsibilities
Process orders domestically and internationally, manage customer inquiries through after-sales service, create and track offers, maintain customer and project data in ERP, coordinate with sales, technical, and production teams, support marketing and sales projects
Seniority
Mid-level, hands-on IC