Mitarbeiter IT-Helpdesk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Providing technical support and troubleshooting for end-users across desktop, mobile, and application environments.
Role type
IT Helpdesk Technician
Builds
IT support services for a textile management partner
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Ticketing systems, Microsoft Active Directory, Microsoft Exchange, iOS, Windows 10/11, Office 365, SAP, Network fundamentals (DFS, DHCP, Printers)
Preferred skills
ServiceNow, SAP
Responsibilities
Categorize, analyze, and resolve incoming technical support requests; assist users via phone, remote software, or ticketing system; troubleshoot and fix issues on clients (Desktop, Laptop, Tablet, mobile) and applications (Office 365, Open Touch Conversation); manage user accounts and permissions in Active Directory, Exchange, and SAP; document solutions in a knowledge base; escalate complex issues to specialized departments; collaborate with external service providers.